Refund policy
Return Policy
As per Australian Consumer Laws, Cake Deco Supplies will refund, replace or provide a store credit for the same value should the item be faulty or not suitable within 14 days from purchase date. We are not required to provide a refund, exchange or a store credit for change of mind. However as an act of goodwill we will provide a store credit if the item is not used, not damaged and in its original packaging (excludes food items).
As we have no control once any food items (be it open or unopened) leaves our store, due to health reasons we will not accept refunds, exchange change of mind on any food items.
Restocking Fee on Click & Collect
Once your items have been picked and your order is ready awaiting collection from our store, should you decide you no longer require your items, we can arrange a refund within 3 days of purchase.
Please note, a 20% restocking fee will apply and will be deducted from your refund amount.
Cancelation or amendments to orders
Once you have selected and paid for your items, should you need to cancel or make changes to your order you must do the following:
• For orders placed after 6pm, please contact us the next day BEFORE 11am Australian Eastern Standard Time (AEST) or Australian Easter Daylight Savings Time.
• Orders placed by 9am, please contact us by 12pm on that same day Australian Eastern Standard Time (AEST) or Australian Easter Daylight Savings Time.
Damaged products
We take the utmost care to ensure your selected items are packed securely and safely. However, once your package has been dispatched, we cannot be held responsible for any damage or issues that may occur whilst in transit.
In some cases, we may request images of the package or items received and will contact you to discuss the matter further.
Return Postage
It will be the responsibility of the customer. In the event that an item is faulty Cake Deco Supplies will cover these costs. To arrange return of faulty goods please contact hello@cakedecosupplies.com.au
International Orders
We are happy to send orders to international destinations however additional shipping charges will be applied. You will be contacted and advised of these charges and payment will be processed prior to your order being packed or its highly recommended that you organise your own couriers. Payments will be via Direct Bank Transfer and once cleared funds are received your order will be shipped.
Bulky Items
Some of our items have dimension that attract additional postage charges. Check you purchase and shopping cart notes. We will contact you via the details provided to process payment for additional shipping charges. Bulky items will be shipped once the additional charge has been paid.
Gift Cards
Your card expires as per dated noted on your card at sale. Gift cards are not refundable once purchased and lost or stolen cards cannot be replaced.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
